Nissan Saudi Arabia’s Aftersales Team Honored Globally for Service Excellence

Saudi Arabia : A global nod of approval has been awarded to Nissan Saudi Arabia’s Aftersales team, as their focus on quality, retention, and genuine parts delivers strong performance growth.

• Customer satisfaction rose by 13%, with retention up 6.2%.
• Genuine parts sales grew 20%, backed by awareness campaigns.

Nissan Saudi Arabia has once again proven its strength in delivering world-class customer service, this time earning global recognition for its after-sales excellence.

Nissan Global has officially acknowledged the brand’s KSA team for their top-tier performance in fiscal year 2024, further cementing the Kingdom’s place as a key market in the automotive leader’s global network.

Performance Results That Speak for Themselves

In a highly competitive market, Nissan Saudi Arabia’s aftersales division stood out by making measurable improvements across all major service metrics. According to official results, customer satisfaction climbed 13% compared to the previous fiscal year. This jump clearly reflects the impact of improved service standards and increased engagement.

Customer retention also increased by 6.2%, showing that more Nissan owners are staying loyal to the brand and returning for services. At the same time, sales of genuine Nissan parts rose by 20%, a number made possible through targeted awareness campaigns that educated customers about the risks of counterfeit parts and the safety and quality benefits of using original components.

Key Growth Drivers in 2024

• 13% increase in customer satisfaction.
• 6.2% rise in customer retention.
• 20% growth in genuine parts sales.
• Multiple awareness campaigns on part authenticity.
• Strong collaboration with Petromin Nissan.
• Enhanced focus on innovation and tailored solutions.

Statements from Leadership

The recognition from Nissan Global is not just about numbers; it represents a culture of continuous improvement and dedication to customer satisfaction. Kamal Al Hajj, Director of After Sales Services at Nissan Saudi Arabia, shared his appreciation for the team’s effort and the support from their strategic partner.

“We are honored to receive this recognition from Nissan Global. It is the result of collective effort and dedicated work to deliver exceptional experiences for our customers. Our close partnership with Petromin Nissan and their ongoing support has been the cornerstone of these achievements. We remain determined to strengthen our leadership by offering innovative solutions tailored to our customers’ needs and aspirations,” said Al Hajj.

Strengthening Market Leadership in the Middle East

This award strengthens Nissan Saudi Arabia’s position in the Middle East market. The partnership with Petromin Nissan continues to play a key role in maintaining high after-sales standards. Together, the two entities have built a customer-focused system designed to enhance long-term brand loyalty.

By focusing on genuine service, reliable products, and innovation-driven operations, the company aligns closely with Nissan’s global strategy. This success story is also a strong signal of Saudi Arabia’s growing influence within the global automotive service network. It sets a new benchmark for service quality in the region.

Recognition from Nissan Global is a result of hard work, trust, and vision. Nissan Saudi Arabia’s aftersales team, in partnership with Petromin, has shown that strong local execution paired with global strategy can create an unmatched customer experience.